Default Request: Client Account Update

Oct 17, 2023

The Client Account Update workflow is a five task process that is resolved once all needed paperwork for the account update has been submitted to the Custodian, the CRM has been updated with the changes, and all five tasks have been tagged as completed.

Team Roles required in Workflow: Advisor

Step 1:

First task is created, called "Review Client Account Request", and it is assigned to the Team Role: Advisor. It is expected the Advisor checks client's request to make sure all the needed information is included in the request.

Task one is due 24 hours after the Client Account Update request is created.

Step 2:

Second task is created, called "Prepare Documents for Client", and is assigned to the Team Role: Advisor. Based on the request, the Advisor is expected to put together the needed documents and documentation required by the Custodian to make the needed changes to the client's account.

Task two is due 24 hours after the "Prepare Documents for Client" task is created.

Step 3:

Third task is created, called "Send to Client for Signature", and it is assigned to the Team Role: Advisor. No matter the means, electronically, via mail, or as an in-person conversation, based on the needed documentation, there is a task here to included to confirm the requirement and receipt of the client's signature on the paperwork to update the client's account.

Task three is due 24 hours after the "Send to Client for Signature" task is created.

Step 4:

Fourth task is created, called "Submit to Custodian", and it is assigned to the Team Role: Advisor. This task reminds the Advisor to send the completed paperwork to the custodian.

Task four is due three days after the "Submit to Custodian" task is created.

Step 5:

Fifth task is created, called "Update CRM", and it is assigned to the Team Role: Advisor. This task reminds the Advisor to update the CRM with the account update information. Once confirmed that all five tasks are completed, the Request status will update to Complete.

Task five is due five days after the "Update CRM" task is created.

Here is a list of the default fields that are included in the Request, as well as they type of information that is needed in each field. It is possible, as a System Administrator, to customize these fields within all Requests, including updating the existing names, removing fields, or adding different fields.