Templates hold the settings and steps that are copied to create new Workflows. Templates provide you with consistency, ensuring the process remains the same between teams or even different locations. This is crucial for maintaining quality and standards for your business processes. We have created six Salentica default Workflow Templates for you to get started with in Workflow Manager. You can use the existing templates or use them as a springboard to create your own templates, unique to your business process. Administrators can access Elements Configuration to view and edit the Workflow Templates. Administrators must add Assignee Roles or Assignees to each Step of the Workflow Templates prior to use. See the default settings below that will copy from the Workflow Templates to the Workflows via the Workflow Launcher.
Included in Workflow Manager are six preconfigured Workflow Templates:
- Account Opening - Standard
- Address Change
- Client Onboarding - Standard
- Deposit - Standard
- Risk Tolerance Update
- Withdrawal - Standard
To navigate to the Workflow Templates, you must have the correct permissions for your user.
- Go to the Apps Menu > Elements Configuration
- Click Workflow Templates (if you do not see it on your Navigation Bar, go to More and choose Workflow Templates from there)
- Choose the All Workflow List View
- Click on a Workflow Template Name (i.e. Account Opening - Standard)
- View the Workflow Template Details
- Click on Steps to see the underlying steps for the Workflow
Account Opening - Standard
Default Details of Template:
Workflow Type = Account Opening
Workflow SubType = Brokerage
Frequency = One Time
Estimated Days Until Completion = 10
Contains Approval Step
Steps
|
Order |
Step Name |
Type |
Due in X Business Days |
|---|---|---|---|
|
1 |
Complete New Account Open Form |
Task |
1 |
|
2 |
Verify Account Funding |
Task |
1 |
|
3 |
Submit Forms for Internal Approval |
Task |
1 |
|
4 |
Approve New Account Open Forms |
Approval |
1 |
|
5 |
Submit Forms to Custodian |
Task |
1 |
|
6 |
Verify Account has been Opened and Update Internal Systems |
Task |
3 |
Address Change
Default Details of Template:
Workflow Type = Contact Information Update
Workflow SubType = Household
Frequency = One Time
Estimated Days Until Completion = 3
Contains Checklist
Steps
Note: The Checklist is assigned to the Step.
|
Order |
Step Name |
Type |
Due in X Business Days |
Checklist |
|---|---|---|---|---|
|
1 |
Address Change |
Task |
3 |
Address Change |
Checklist Items
Client Onboarding - Standard
Default Details of Template:
Workflow Type = Client Onboarding
Workflow SubType = Retirement - ROTH IRA
Frequency = One Time
Estimated Days Until Completion = 10
Contains Checklist
Steps
|
Order |
Step Name |
Type |
Due in X Business Days |
Checklist |
|---|---|---|---|---|
|
1 |
Create Internal Documents & Compliance
|
Task |
2 |
|
|
2 |
Create External Documents |
Task |
1 |
|
|
3 |
Submit Documents To Compliance & Custodians |
Task |
5 |
|
|
4 |
Update Internal Systems
|
Task |
1 |
Update Internal Systems (Client Onboarding) |
Note: The Checklist is assigned to Step 4.
Checklist Items
Deposit - Standard
Default Details of Template:
Workflow Type = Deposit
Workflow SubType = Checking
Frequency = One Time
Estimated Days Until Completion = 5
Steps
|
Order |
Step Name |
Type |
Due in X Business Days |
|---|---|---|---|
|
1 |
Evaluate Client Portfolio |
Task |
1 |
|
2 |
Initiate Invest Cash Activity |
Task |
3 |
|
3 |
Confirm Completion of Client’s Deposit |
Task |
2 |
Risk Tolerance Update
Default Details of Template:
Workflow Type = Financial Plan Update
Workflow SubType = Institutional
Frequency = Every 24 Months
Estimated Days Until Completion = 15
Steps
|
Order |
Step Name |
Type |
Due in X Business Days |
|---|---|---|---|
|
1 |
Provide Client with Risk Tolerance Questionnaire |
Task |
1 |
|
2 |
Update Client’s Financial Plan |
Task |
2 |
|
3 |
Update Internal Systems to Reflect Change in Client Risk Tolerance |
Task |
2 |
|
4 |
Review Client’s Target Asset Allocation |
Task |
2 |
|
5 |
Rebalance Portfolio |
Task |
3 |
|
6 |
Communicate to Client that Changes have been Completed |
Task |
1 |
Withdrawal - Standard
Default Details of Template:
Workflow Type = Withdrawal
Workflow SubType = Household
Frequency = One Time
Estimated Days Until Completion = 5
Steps
|
Order |
Step Name |
Type |
Due in X Business Days |
|---|---|---|---|
|
1 |
Evaluate Client Portfolio |
Task |
1 |
|
2 |
Initiate Raise Cash Activity |
Task |
2 |
|
3 |
Initiate Withdrawal Request with Custodian |
Task |
3 |
|
4 |
Confirm Completion of the Client's Withdrawal Request |
Task |
3 |
