Occasionally, you will need to update your Data Broker, Salesforce, or Black Diamond, credentials in Elements so that the data we are receiving is uninterrupted. Here are the steps, that as a System Administrator, you can make this update.
- Navigate to Setup > Setup > Quick Find: Installed Packages > Data Broker: Configure
- Under number 3. Data Broker, click Data Mapping
- Click Credentials
- Add your Salesforce Username & Salesforce Password
- Click Test Credentials
- Click Save
If you receive the following error message, you likely need to upgrade to the latest version of Data Broker Authentication, OAuth. Please enter a case with our Service team for further assistance.