As part of our Salentica support, we may ask you to grant us access to your Salesforce environment. This will allow us to access your environment so that we can help you troubleshoot your Elements questions. You can control the access duration and we will not access your user and data without your permission. 

To grant account login access, you will go to Personal Settings > Settings > My Personal Information > Grant Account Login Access > SS&C Support

On occasion, our partners, Salesforce and Conga, will also request access if they are troubleshooting an issue for you. You can also grant them access here, as well.