You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
Our US office will be closed on Monday, May 29th in observance of Memorial Day. We will be operating with reduced staff, but still be available 9:00 am - 5:00 pm EDT.
announcement close button
Home > Salentica Releases & Training > Salentica Elements Support > Authenticator App Connectivity Issues
Authenticator App Connectivity Issues
print icon

As of February 27, 2023, the Salesforce Authenticator app is having connectivity issues with Salesforce’s servers. If you use tap to approve or auto-approval with Multi-Factor Authentication through the Salesforce Authenticator app, you will most likely receive the following error when trying to log in.


Please follow the below instructions as a temporary workaround until Salesforce resolves this.

1. Click Use a Different Verification Method.

2. Choose "Use a code from an authenticator app" and click "Continue".

3. In the Authenticator app, find the six-digit code associated with your login and input it in the following screen, then click "Verify".


If you continue to have issues even after following the steps listed above, please submit a ticket to the Support team, who will assist you with getting logged in.


Salentica can be customized by your System Administrator, so your views & access may differ from this documentation. Please contact your System Administrator with specific questions.

1 out of 2 found this helpful

scroll to top icon